It strives to deliver all its services in a responsible and sustainable manner providing the means for our patrons to have informed choices and to exercise a rational and sensible informed choice based on their personal and individual circumstances.
As part of this commitment, the venue has adopted a comprehensive Responsible Gambling Code of Conduct, and a Self-Exclusion Program, and will provide the necessary resources, both financial and human, to support the proper operation and fulfilment of the Code at these premises.
A copy of our Code is available at the Cashier’s Station for perusal upon request.
As part of our commitment to responsible gambling, Torquay Hotel provides customers with further information regarding responsible gambling, including:
Gaming codes including community languages can be viewed here: https://gamesure.com.au/venue-code-of-conduct
Responsible service of alcohol policy:
The Torquay Hotel maintains that the responsible service of alcohol is a responsibility shared by both the venue and the customer.
For our part, we are committed to the service of alcohol to our customers in a professional and responsible manner, complying with all applicable laws and adhering to endorsed Liquor Service Codes of Practice.
We recognize that alcohol abuse and alcohol consumption by minors are serious social issues.
Our staff are trained in Responsible Service of Alcohol and actively promote responsible alcohol consumption by our customers. We also require current valid photographic proof of age identification to be provided by young adults before they are supplied with alcohol at our venue.